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SIM card not working

GlenInRwanda
Investigator
Investigator

‎07-06-2023 10:40 AM

I work overseas but keep my UK SIM for when I return home and to receive One Time Passwords from UK banks etc. The SIM has suddenly stopped receiving messages and says it's not registered but it's still showing up on my phone. Bill has been paid and I've tried accessing 2 banks so it's definitely the SIM that's the problem and not the online bank. Any ideas?

And why doesn't EE have web chat or a better way of getting help?

Thank you.

0 Helpful
10 REPLIES 10
GlenInRwanda
Investigator
Investigator
In response to Christopher_G

‎09-06-2023 09:33 AM

It could be sent to my parents who can then forward it but it's a bit of a rigmarole, especially as they'd need to use the SIM in the UK first.  I'll contact the Mobile Team, as per your advice.

Thank you.

0 Helpful