Roaming not working

[Neilgriff]

Hi, I am in Spain, I have a 4g signal and can make calls and texts. But cannot use the internet or WhatsApp at all. I have the roaming package . I have roaming turned on and I have checked the EE app to confirm I have roaming. What is happening? I feel like I have gone back in time having a useless phone with no internet.

[iain2936]

Same here but we’re in Florida USA, it’s worked fine for the last 10 days and now stopped working , we bought the roaming plan before we left, currently typing on WiFi 

has anyone any ideas ? 

[Khemikal]

Same in The Netherlands, working fine up until this evening. 

[Komalpinninti]

Try turning on data roaming in phone settings 

[Katie_B · Accepted solution]

Good morning @Neilgriff @iain2936 @Khemikal. 

Welcome to the community.

Could you please try manually connecting to another available network?

Are you aware if you have a spend cap on your account?

Katie

[Neilgriff]

Hi, my spend cap was back to zero. I put it back up and all is fine now. Thanks for the help.

[Katie_B]

Thanks for coming back and letting us know @Neilgriff. 

Katie 🙂