Roaming not working in Jersey

[charlottejeynon]

Hi 

My phone isn't working in Jersey. I didn't text 150 prior to going as I always had the setting on (used to travel a lot). However it appears when I got a new contract that setting was turned off. I am a pay monthly customer, and turned the roaming setting on in MyEE over 24 hours ago. Still not able to connect to a provider. When trying to manually choose, all networks are followed by "(forbidden)". Can someone please help?

[charlottejeynon]

@Leanne_T how can I do this when I have no service to call any of the numbers, no access to any of the branches, and I can't access the 'message us' option?

[Leanne_T]

Hi there @charlottejeynon

Thanks for coming back to me. 

I am sorry, if you have no number we can contact you on, you would need to get in touch with our Mobile Care team and they will get this looked into for you.

Thanks.

Leanne.