Roaming not working in Jersey - The EE Community

Hi

My phone isn't working in Jersey. I didn't text 150 prior to going as I always had the setting on (used to travel a lot). However it appears when I got a new contract that setting was turned off. I am a pay monthly customer, and turned the roaming setting on in MyEE over 24 hours ago. Still not able to connect to a provider. When trying to manually choose, all networks are followed by "(forbidden)". Can someone please help?

11 REPLIES 11

Hello @charlottejeynon.

Thanks for coming to the community.

Do you automatically connect to a network?

When logging back into your My EE does it show Roaming and Calling Abroad as active?

Speak soon,

Katie 🙂

I have tried both automatically connecting and manually connecting.

Roaming and calling is active.

I have restarted the phone numerous times since activating these settings too.

Hi @charlottejeynon

Thanks for coming back to us.

If you log into your My EE account, do both settings still show as ticked?

Thanks.

Leanne.

Both are showing as ticked in my account.

Hi @charlottejeynon

Do you have another UK mobile with you that can receive calls?

Leanne.

No I do not.

Thanks @charlottejeynon

Do all networks still show forbidden?

Could you try turning 4G off in your device settings and try and connect?

Leanne.

Hello @Leanne_T

All networks show as forbidden. Even with 4g turned off I cannot connect.

Thanks @charlottejeynon

In this case, you would need to get in touch with our Tech Gurus to get this looked into further.

You can find contact details on our get in touch page.

Thanks.

Leanne.