Roaming issue

Judedoesntknow · ‎14-06-2022

Urgent help needed.
I am in Italy travelling. My plan in the uk gives me 163gb and I have used this in France usually with no extra charge and never capped. Now in Italy I am unable to use any data at all, I can’t text 150. I want to be able to use my data at usual, I have roaming on as usual, someone please help.

XRaySpeX · ‎14-06-2022

@Judedoesntknow : You are limited when roaming on contract to 50GB data / billing month. It's a FUP of your T&C's.

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James_B · ‎15-06-2022

Hi @Judedoesntknow,

Welcome to the EE Community. 🙂

Which plan are you using? When did you take it out?

Are you able to make calls?

James

Judedoesntknow · ‎15-06-2022

I can’t make calls I get taken to dial assist. 5G Sim Plan 24m 160GB £20 T
is my plan.

James_B · ‎15-06-2022

Hi @Judedoesntknow,

When did you take out your plan?

Have you turned on dial assist?

James

Judedoesntknow · ‎15-06-2022

How do I gain more roaming data? I’m not good at tech stuff so please keep it simple.

James_B · ‎15-06-2022

Hi @Judedoesntknow,

To check your eligibility for EU roaming, please can you let me know if you took out your plan before or after 7 July 2021?

Thanks

James

Judedoesntknow · ‎15-06-2022

I think I had it before.

James_B · ‎15-06-2022

Hi @Judedoesntknow,

Did you start your current plan before or after 7 July 2021?

James