Roaming in canada

debbirchall · ‎03-06-2023

I purchased the roaming abroad pass after checking it covered Canada. Am in Canada now and my phone is not working. Am unable to call or text for help. What do I do now. Have paid £15 for nothing!

Northerner · ‎03-06-2023

Hi @debbirchall

Did you activate roaming on your account?

You'll need to call EE on +44 800 079 8586 on Skype or use live chat via your account. Once roaming is activated then your service will work.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎03-06-2023

Hi @debbirchall

Did you activate roaming on your account?

You'll need to call EE on +44 800 079 8586 on Skype or use live chat via your account. Once roaming is activated then your service will work.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.