Roaming in Spain

[topcatdsm]

I am in Spain until Tuesday 28th. unable to make phone calls and as I am on my own and 80 years old feel very vunerable not being able to contact friends and family let alone emergency numbers . Please can you enable my phone to work!! and add any cost to my monthly Bill I was not contacted by anyone even though you said someone would call me this morning at 9.PM This is a serious problem and should be sorted immediatel

Julie

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[topcatdsm]

I just need someone to unlock my phone so I can make phone calls is that too difficult to understand??? my number is ***

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[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.