Roaming in Greece Issues

[Discodiver]

Hi as per other messages, I have landed in Greece and cannot connect to the internet through the mobile network. The Iphone 12 Pro Max connects and states 4G but it is not connecting. I have rebooted and turned 5G auto on and off and tried to connect to Cosmos network but no signal other than Wind GR. anybody have a solution as I couldnt find it when searching briefly. thanks

[Leanne_T]

Hi @Discodiver

Thanks for coming here 🙂

Can you make calls and send texts? 

Speak soon. 

Leanne.

[XRaySpeX]

@Discodiver : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything.

[Discodiver]

Hi Yes I can make calls it just seems to be data

[Discodiver]

Hi I did try rebooting a couple of times. I have now also changed network from Wind to Cosmote and bizarrely it seems to have fixed the issue, not sure how long it will last though! Thank you all for your advice

[Leanne_T]

Thanks for coming back and letting us know @Discodiver

Have a lovely time 🙂

Leanne.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.