12-12-2021 02:33 PM
Hi,
My phone hasn't connected to any network since I've landed in Canada. I have a "roam further" swappable smart benefit on and active, but it's still not working. Anyone have any ideas how to fix this? My phone's is a one plus 6t from EE. Thanks!
12-12-2021 04:46 PM
Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Control Content > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
If not already enabled, you need to call CS to enable the Roaming Abroad and Call Abroad and Premium Rate settings of your MyEE.