Roaming in Barbados

[PaulGlover1953]

I am currently in Barbados and wanting to get a daily roaming add-on. I responded to the EE text on arrival but on trying to buy data I have a message ‘You are currently blocked from buying additional data - speak to the account holder’. But I am the account holder!
Any ideas to get around this?
Paul 

[Leanne_T]

Hi @PaulGlover1953 

Thanks for coming here. 

Are you set up as the bill payer here in the manage numbers section of your My EE account? To purchase the add-on. 

Thanks 🙂

Leanne.

[PaulGlover1953]

Hi Leanne

Thank you for your reply to my question.

Yes, I am the bill payer and the account is in my name.

Can I go into my ee account to get a daily roaming add on?

Paul 

[Christopher_G]

Hi @PaulGlover1953 

Yes, you should be able to. Do you have an active spend cap that could be blocking the purchase?

Chris

[PaulGlover1953]

Thanks Chris.
There is no spend cap.
I can see in my account how to subscribe for a monthly add on but not a daily one.
I will keep searching.
Paul

Sent from my iPad

[James_B]

Hi @PaulGlover1953,

Just to double check, if you log in to My EE and go to manage numbers, do you show as the bill payer or a user?

James

[PaulGlover1953]

Thanks for your message.
Just to confirm that I am the bill payer.
Regards
Paul

Sent from my iPad

[James_B]

What was your spend cap showing as when you checked @PaulGlover1953?

James