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Roaming- help

Rcheleyp
Visitor

‎14-06-2022 01:42 AM

Hi, 

 

I cannot call, text, receive calls or top up while travelling and I need to make an important call. 

+44 800 079 8586 When I call this number it is telling me my account has been barred. 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎14-06-2022 10:00 AM

Morning @Rcheleyp 

 

Thanks for coming to the community. 

 

Is this a new pay as you go SIM card? 

 

If not, when was the last time you used the SIM or topped up? 

 

Thanks 🙂

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎14-06-2022 01:25 PM

Did you use that SIM for making calls or texts in UK before you left to go abroad?

PAYG is auto enabled for roaming. You don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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