Roaming blocked

[NickB355]

Roaming has been blocked on my contract phone I have been traveling for 20 years without any problems. I have contacted via chat and they tell me they have turned it on and done a network reset but still no service and it still shows as blocked in the app and greyed out on the website. they tell me they can do no more!?!?

[Chris_B]

@NickB355  you’ve been travelling for 20 years !!!  Wow,

 EE only started in 2012 so only 9 years with EE.  

Where are you now ?  Have you turned  the device off and on again? 

[NickB355]

It only changed its name in 2012 it was orange before that who I have been with since 1990, what has that got to do with my problem?

Yes i have turned it off and on about 20 times

[Jon_K]

Hi @NickB355.

Where are you currently roaming?

What phone are you using?

Have you tried manually connecting to another network?

Jon

[NickB355]

Morocco

iphone 12

tried to manually connect to the three different networks which come when manual selected and also tried on auto

[Jon_K]

Thanks @NickB355.

Do you know of anyone else who is with you on EE or another UK network who has got working signal?

Jon

[NickB355]

2 friends are on Vodafone which is working 

[Jon_K]

Thanks @NickB355.

Have you tried connecting to the same network as them?

Are you able to try a reset of your network settings?

Jon

[NickB355]

I have tried all available networks, although Moroc Telecom does not come up when searched manually 

Tech support has reset the network a couple of times.

The app and the website still says roaming is blocked in the settings for my account 

[Katie_B]

Hi @NickB355. 

When did you contact our chat team?

This can take up to 24 hours to activate on your account. 

Katie 🙂