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Roaming Plus isn't working in Mexico

REX1996JAL
Visitor

‎24-02-2023 11:17 PM

Hi I am currently working abroad working on cruise ships currently I am in Ensenada Mexico and my roaming isn't working I have my phone setup currently and does work in US (San Diego) Fine. Can anyone help with this please from EE I pay over £100 so want to be able to use all my add ons to its full potential.

 

Thanks

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎25-02-2023 08:18 AM

@REX1996JAL   If it works in the US then there is no reason why it’s not working there.   But have you tried restarting the device?  Have you tried a manual network search?  

 You are at the mercy of that roaming network and the cell coverage that this roaming network provides.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.