cannot call from the USA. despite having paid for international calls

[Happydaze]

I'm in USA and paid for Roaming but can't get any service/signal. I think I should have set up to roam USA before leaving UK and now have no means of contacting EE - I'm really upset and frustrated with their system. I'd assumed if I paid for it they'd have set me up to use it. Any help gratefully received e.g. Some means of contacting EE via email or What's App

[Happydaze]

I can't activate mine either. I've tried through data Controls

[Schockwave]

@Happydaze , if you are on contract, and have not activated roaming before going abroad and are unable to do so, you will have to ring customer service.

If you have Skype, there is a free number you can ring:

https://ee.co.uk/contact-ee/account-billing/mobile

If you are on pay as you go, you need to make sure that you have enough credit.

On My EE App, click on the icon at the top and then settings, you can scroll down, see if you can enable it there. Call abroad and premium calls also need to be enabled.

[XRaySpeX · Accepted solution]

@Happydaze : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[OY00]

Hi

Having the same issue in the US. Was fine when I came last August but now I’m getting told different stories.

Roaming was/is active

Roaming Pass, added. Confirmation of activation, received.

Reboot, complete.

Account settings, fine.

I’m now being told by CS that I “need to add a roaming data bundle”?! Be serious EE! I just paid to add the roaming pass to use my existing data/mins/sms,

I’m not here for pleasure, my child is receiving treatment for a life threatening disease and this is the last thing I need. Sort yourselves out EE. This is making an already traumatic experience worse.

Yours,

A very distressed customer.

[Leanne_T]

Hi @OY00

I'm very sorry to hear this is happening and I will do my best to help you get this resolved. 

Could I check, can you receive calls and texts? 

What happens when you try and make a call? 

Leanne.

[OY00]

Hi Leanne

I’m unable to send texts but I can call. I haven’t received a call yet but not sure if anyone has called.

Kind regards

[OY00]

Hi @Leanne_T 

Thanks for replying. I can make calls. Takes a while to get through but it works. Texts aren’t working and it just tells me they’ve failed. Data, as you know, is none existent. I manually go through the networks in settings to no avail.

I think I can receive texts but I’m not sure about calls.

OY00

[Leanne_T]

Hi @OY00

Thanks for coming back to me. 

Do you have different networks showing? 

Thanks.

Leanne.

[OY00]

Hi @Leanne_T 

You’re welcome!

Yes, AT&T, T-Mobile, Verizon, Sprint and 313 100.

OY00