Can’t connect to network abroad

[Dansmith955]

I’m also having this issue. It’s a nightmare as I can’t complete 2 step verification for email etc whilst away. 

I have premium calls and roaming activated, but can’t connect to a network. I’ve rebooted a few times but still nothing. 

My second line on my account connects to the network without any issues. 

can someone help as this is a massive pain 

[James_B]

Hi @Dansmith955,

Welcome to the EE Community. 🙂

When did you activate roaming? Account changes can take up to 24 hours to take affect.

James

[Dansmith955]

Hi James,

it has never been off! I’ve deactivated and reactivated today. 

[James_B]

Hi @Dansmith955,

Please allow 24 hours for roaming to be reactivated on your account and let us know if you can then connect to a network.

Thanks

James

[Dansmith955]

Hi James,

I have waited 24hrs - still nothing. This is an absolute nightmare! I can’t book flights or use my cards as my 2 step verification is all linked to my UK mobile phone number. We are basically stranded and can’t withdraw any funds at the moment. 

Roaming and premium calls are on. I am not seeing any cellular network on my phone with my UK sim card in. What is next? 

thanks 

[Leanne_T]

Hi @Dansmith955

Thanks for coming back to us. 

Can you manually search for a network, do any show? 

Thanks 🙂

Leanne.