Phone Service

[Saneela]

My service is not working, is anyone else dealing with this issue ?

[bristolian · Accepted solution]

In what way is your service not working? Does your phone show coverage indicators? Are you in the UK or abroad?

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Saneela]

It is showing that there is a issue in the area hopefully it gets sorted out 

[Michael_D]

If there is a problem showing @Saneela, you can sign up to receive updates on the issue through the coverage checker that @bristolian mentioned.

Our engineers will get it back to normal as soon as they can, but WiFi Calling will give you a connection if you have WiFi available in the meantime. 

Michael