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Overseas charges

GenesisJ40JJK
Investigator
Investigator

‎28-03-2023 01:31 PM

Ok On recent trips to Middle East countries I received texts from EE saying I could get certain amount of data for about £5-6 a day just by replying to text

There was always a problem with replying - continual problems

when I tried a different method of communication I was quoted over £57 a day!

absolute joke!!

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎28-03-2023 01:36 PM

@GenesisJ40JJK : I think you'll find it was £5.70 per day or £57.10 per week.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
GenesisJ40JJK
Investigator
Investigator
In response to XRaySpeX

‎28-03-2023 03:44 PM

No unfortunately it wasn't.
The text was £5.71 per day and would only be charged for days used. Nothing was mentioned regarding anything other than per day.
I had my son check his EE account on his mobile. He got exactly the same with the not possible to connect text.
My wife tried on her mobile, exactly the same
Sorry but it seems a bit co-incidental. Some may call a bit of a scam
However, just think about it. £5.71 per day multiplied by 7 equals £39.97. Why would they charge so much more for a week!
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to GenesisJ40JJK

‎28-03-2023 04:04 PM

Hi @GenesisJ40JJK,

You can check the roaming costs by country using our roaming calculator.

Hope this helps. 🙂

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to GenesisJ40JJK

‎28-03-2023 04:09 PM

@GenesisJ40JJK wrote:
However, just think about it. £5.71 per day multiplied by 7 equals £39.97. Why would they charge so much more for a week!

More data! 8 MB for 1 day but 110 MB for 7 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
GenesisJ40JJK
Investigator
Investigator
In response to James_B

‎28-03-2023 04:24 PM

That's true James and that's how we got the £57. My argument is they pushed the £5.71 per day which could be accepted by replying to the text which nobody could accomplish
0 Helpful
GenesisJ40JJK
Investigator
Investigator
In response to XRaySpeX

‎28-03-2023 04:27 PM

Didn't want more data the advertised 500 was enough. Plus I only wanted it for 2 days whilst in Dubai
Again. Why advertise something that is not achievable?
0 Helpful