Outgoing call barred (while in France)

[Lilou]

Hi there, 

I'm currently in France and noticed that my outgoing calls are barred.. I am trying to call UK numbers and am not able to. Same for the text. Could you please help me out? 

I have looked into my phone setting as well as the add ons and can't find anything to fix the problem. 

[Leanne_T]

Hi @Lilou 

Thanks for coming to the community. 

Do you have a pay as you go or pay monthly account? 

Speak soon. 

Leanne 🙂

[Lilou]

Hi Leanne,

I just a pay monthly account! 

Weird thing that the last time I came to France I had no issues at all. And I haven't change my contract or anything. Even Brexit was already done last time I came here.

[Leanne_T]

Thanks @Lilou 

Did you text ROAMING to 150 before travelling to make sure the account was still set up for roaming? 

Leanne.

[Lilou]

No I didn't but this is what I have received from them when I have reached
France :


Hi from EE. Great news, while you're in France you can use your plan
minutes, texts and data allowances at no extra cost. Calls to countries
outside the EU (not including the UK) are £1.54 per min and texts 64p each.
Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a
network. To do this, choose your phone from:
http://ee.co.uk/help/phones-and-device next select 'Connectivity' then
'Selecting Network'

[Lilou]

No I didn't but I have received a text from EEwhen I arrived aboard. See the following: 

Hi from EE. Great news, while you're in France you can use your plan minutes, texts and data allowances at no extra cost. Calls to countries outside the EU (not including the UK) are £1.54 per min and texts 64p each. Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'

[Leanne_T]

Thanks @Lilou 

Your account will need to be looked into to see if the account is fully set up for roaming. Please call us from any other phone on +44 7953966250 and the team will help get this sorted for you. 

Leanne 🙂

[Schockwave]

@Lilou , if you have something like Skype, you can call EE for free:
+448000798586