Community Activity

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 36247 Views
  • 278 replies
  • 87 Helpful

International dialing add on

Hi,I have purchased an international dialling add on in order to dial Australia from the UK ( 500mins, £14). I did this a couple of weeks ago and it is showing as an active add on.When will it start to work?

Resolved! Balance and charges

One day in March credit was £6.01, few days later it was 25p. I hadn't used text nor phone. Where did the credit go?? I text 150 to ask. Did not get appropriate reply. Cannot get through to call 150. What are you going to do about this and my lost cr...

Khg by Investigator
  • 104 Views
  • 11 replies
  • 1 Helpful

Re: Back order google pixel

Hello!I have a Google Pixel 9a on order and haven't been given an estimated dispatch date. Do you have any guidance on how long it is currently taking to dispatch please?

Need a real router and mesh

HiBeen using the "Smart" Hub Pro for a few months now and come to the conclusion it's less than rubbish. There is no real QoS, no ability to change DNS and the awful range extenders are equal to tin cans with a bit of string. Can anyone suggest a dec...

Toryscum by Investigator
  • 114 Views
  • 6 replies
  • 2 Helpful

RCS chat

Hi I ported my 3 number to ee and it completed successfully but….….when I send an ordinary message ( not WhatsApp or Messenger) to my wife the wrong number appears on her phone, ie the number ee sent with their new sim. In RCS chat settings it shows ...

Calls keep dropping since power outage

Hi,I am on an EE contract and live in Portugal. Since the power outage I have been unable to make calls. On attempt, the calls keep dropping. I am fully aware WhatsApp calls are still going through but I want to call landlines.I have tried removing s...

RDani1985 by Investigator
  • 64 Views
  • 6 replies
  • 0 Helpful

New phone

I phoned 150 and ordered a new monthly pay phone yesterday and they told me it was coming today, I haven’t received the phone today and I haven’t received a confirmation email or text, no tracking number or order nothing. I would like to know where m...

Resolved! help ee hub set up via app not working

i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont reco...

dags9475 by Contributor
  • 355 Views
  • 12 replies
  • 4 Helpful