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No service message in Berlin

Jo1003
Explorer

My daughter in Berlin everything seems to be turned on to allow for a sevice connection but just getting the no  service message 

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

Is your daughter on pay-monthly or PAYG? The process to activate roaming differs.

What is your basis for saying "everything seems to be turned on" to allow roaming? If your daughter is not getting mobile coverage abroad, this suggests roaming is not activated on her SIM.

Appreciate your reply. It’s on pay monthly. She has the EU roaming £2.29 per day added. I visited the store to ensure all ok for her and they said yes. Is there anywhere on my Ee login where I can check her sim settings? 

This forum has many posts with this same problem in Germany. I will take up with EE tomorrow 

bristolian
EE Community Star
EE Community Star

It's nothing to do with Germany specifically, but travelling abroad without activating the free roaming facility means a phone won't connect to foreign networks and consequently not have coverage outside the UK.

It's not a phone setting but a network one - on pay-monthly it's normally checked by texting ROAMING to 150 before leaving the UK. The £2.29 billing add-on is just that - a billing add-on, and is separate from enabling the roaming facility which is free.

If the phone is abroad and roaming is enabled, then connecting to alternative local networks usually resolves. If roaming is not enabled, then then CS will need to activate it.