No mobile network.

kostas24 · ‎09-12-2022

Hi, I have paid for the roaming abroad pass over a week now. I am in US and I cannot make any calls or receive any messages. It is says that mobile network not available although I am connected to a US network through roaming. Please fix this. I need to use my phone ASAP. I cannot make any calls so the option to call technical support is not possible.

bristolian · ‎09-12-2022

Adding a billing add-on doesn't enable the roaming facility which allows your phone to connect to local networks in foreign countries - from the sounds of it, this hasn't been done.

If you can login to your myEE online account or app & navigate to "parental & data controls", ensure that "international roaming" & "call abroad & premium rate" are both active. If, for whatever reason, you're not able to do so, you will need to contact EE C/S to do so.

You can call +44 7953 966250 from any working phone, or +44 800 0798586 from a web-calling app such as Skype

View solution in original post

bristolian · ‎09-12-2022

Adding a billing add-on doesn't enable the roaming facility which allows your phone to connect to local networks in foreign countries - from the sounds of it, this hasn't been done.

If you can login to your myEE online account or app & navigate to "parental & data controls", ensure that "international roaming" & "call abroad & premium rate" are both active. If, for whatever reason, you're not able to do so, you will need to contact EE C/S to do so.

You can call +44 7953 966250 from any working phone, or +44 800 0798586 from a web-calling app such as Skype