No acces to network

cichywilk · ‎05-02-2023

Hello, I have problem.

I buy new sim card just before leave UK for my tour thru EU. But I put in my new phone out site UK.

But when I start my sim, I can't call or text. I receive text from network (like top up my account), all others messages, but I can't do anything with this sim. Even if I call to my new number in EE, I just receive text that some one wan to call me (and leave or not voice messages).

XRaySpeX · ‎05-02-2023

Is that a PAYG SIM? If so, Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎05-02-2023

Is that a PAYG SIM? If so, Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

cichywilk · ‎05-02-2023

Understood, then my sim card will not working until I will come back to UK. 😕 to shame

Leanne_T · ‎06-02-2023

Hi @cichywilk

Thanks for coming here.

This is correct, once you return to the UK and use the EE SIM card this will activate for you, and then can be used abroad.

Leanne.