No Voice calls in USA despite Roam Abroad pass

[barriet]

Arrived in USA - have roam abroad pass - connected T-Mobile -  have text and data but cannot make calls - Samsung Galaxy A52 5G - same phone worked last year with Three sim - try calling just silence until "call ended"

[XRaySpeX · Accepted solution]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[barriet]

Thanks - at first texting 150 didn't work until I sent a normal text elsewhere anyway tried Roaming to 150 and that got it going

[Leanne_T]

Thanks for coming back and letting us know @barriet 

Leanne 🙂

[barriet]

Do I need to text ROAMING to 150 every day????? I made calls on the first day with T-Mobile ever since had AT&T and cannot make calls - just silence then call ended

This is frustrating....

[XRaySpeX]

No, you needed to do it before you left UK.

[Christopher_G]

Are you on contract or pay as you go, @barriet?

Are you able to manually select another network?

Chris

[barriet]

Contract

Manually doesn't seem to help - often network shows but can't register.  It worked one day only (eventually)

Tried manual - tried automatic - tried shut down.  With a three PAYG sim worked fine last year

[barriet]

Worked fine one day after sending ROAMING but not since, hence the question

[Christopher_G]

It may be worth having a chat with our technical support team, if you're able to call from another device, @barriet 

I've seen others in the community use VoIP services, such as Skype, to make the call.

Chris