No Roaming USA

[HilaryMurnango]

Hey! My Roaming (worldwide) is enabled and I've paid for a roaming bundle. But I still have no network or possible networks to connect with. I'm assisting on a massive event and this is causing a lot of stress. Please can someone let me know how long I need to wait until this works. 

I've re started my phone many times

I've turned wifi off

• I've taken sim out and done everything I can think of. My phone is a Google Pixel 4a. Thanks !! 

[Leanne_T]

Hi there @HilaryMurnango

Thanks for coming to the community. 

Can you try the advice in our EE Roaming - Help when abroad with your EE phone or device, article, to see if the steps help you get service? 

Let me know how you get on. 

Leanne 🙂

[HilaryMurnango]

Hey, I've done everything on your article. Still no luck. Really need networks to appear that I can connect to. Literally happy to pay anything, and feeling very let down by EE. 

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

PAYG is auto enabled for roaming. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?