No Network in Turkey

[KHadfield]

I cannot make calls, texts or access dAta in Turkey.  My phone shows Turkcell and full bars in the top corner but when I try to call it beeps 4 times and goes dead.  It worked fine when I initially arrived for about 6 hours then stopped working. If I connect to Wi-Fi I can make what’s app call and access data but I need to receive urgent calls and texts - Any advice?

[James_B]

Hi @KHadfield,

Welcome to the EE Community. 🙂

Do you have a spend cap on your account?

James

[KHadfield]

It is a business phone and I am told not

Sent from my iPhone
[Mod edit: Please do not post personal information in this public forum. Thanks]

[James_B]

Hi @KHadfield,

Have you or the person that managed the business account checked this with Customer Care?

James

[KHadfield]

I am told so, I am communicating with my employer as I am unable to contact them direct

[Mod edit: Please do not post personal information on the public board. Thanks!]

[James_B]

Has your employer contacted their account manager/business customer care team @KHadfield?

James

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[bristolian · Accepted solution]

if your phone is a business-paid line, then your account contact is your employer. It is they who are responsible for the account & phone, and only they who can resolve this. You are doing the right thing by contacting them.

This community can give general advice but doesn't have access to individual accounts.