New pay as you go sim doesn't let me call

[Sabrina19]

I have bought a pay as you go sim card to use while I am abroad. I set it all up fine and topped it up, but when I try to make a call it rings once and then the call cuts off so I am not even able to ring 150. How can I solve this issue?

[Leanne_T]

Hi @Sabrina19

Thanks for coming to the community.

Did you make a call or send a text on the EE network when you were in the UK?

Thanks 🙂

Leanne.

[Sabrina19]

Hi Leanne

Nope I didn't call them while I was still in the UK. I actually just had a
chance to set it up and tried to use it but it doesn't work. How can you
help?

Kind regards

Sabrina

[Leanne_T]

Hi @Sabrina19

Thanks for coming back to me.

I am sorry, the SIM does need to be used on the EE network to make a call or send a text before this can be used abroad.

I'm afraid it won't be possible to activate the SIM until you return to the UK.

Leanne.

[Schockwave]

@Sabrina19 , unfortunately, you cannot rectify this whilst abroad, you have to first use the SIM card in the UK for it to work.