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Network coverage

PatLou
Visitor

‎16-10-2023 09:07 PM

Currently travelling with Data Abroad Pass - in America - unable to access EE App to cancel this add-on, - facility is  very very limited with very little coverage.  Tried EE helpline but after 3 days still no success.  Please EE cancel my add-on pass for data abroad. Thank you. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-10-2023 10:16 PM

@PatLou  Have you tried doing this when connected to WiFi ?  Nothing will be stopped by you asking on here as this is a public forum not customer services. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎16-10-2023 10:27 PM

Providing you have roaming enabled on your account which allows your phone to access foreign networks, coverage abroad is provided by the local networks in those countries.