Looking to join EE

[AnnieAS]

I  am considering moving to EE.

Looking around the forum there have been problems receiving OTP messages after porting in a number.

Will everything transfer smoothly?

[WelshGeezer]

Predicting the future is impossible. For what it’s worth, I transferred my number to EE a couple of weeks ago and haven’t encountered any problems. My old number was an Orange EE number anyway. So porting issues wouldn’t have been an issue for me.

[Northerner]

Hi @AnnieAS 

EE has about 14m mobile users and a few posts about issues are not representative of a wider problem.

I would suggest checking coverage and trying out a PAYG SIM to ensure coverage meets your needs. 

Thanks 

[AnnieAS]

Would it be correct to say when I receive the EE SIM I just insert the SIM and everything transfers over, including the Apps.  The only thing I would need to do would be to download the EE app?

[Northerner]

Hi @AnnieAS 

Are you changing devices as well as SIM. What devices are you changing from to. 

Thanks 

[AnnieAS]

 I am going Samsung to a new Samsung. I have now ordered a PAYG SIM and submitted a PAC with the order.

Presumably, EE won't activate the PAC before the SIM is activated. 

[bristolian]

The nature of a support forum such as this, is that users tend not to post to say "my service is good, thankyou" - the majority of posts will be from users requesting help with service problems, and regular users giving that help.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC is supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.