Jaguar FType

Frolicuk · ‎13-06-2023

Anyone successfully using an eye data sim in their car ? Did you need to do anything special ? Playing ping pong with Jag and Ee at present

Chris_B · ‎13-06-2023

@Frolicuk you might need to enter the APN setting in order to use data. Have a read of THIS

what issue are you facing?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎13-06-2023

Hi @Frolicuk

Make sure your media software is up to date. Is it not connecting or showing an error message? What year car do you have?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Frolicuk · ‎13-06-2023

I’ve checked with jaguar they claim software is up to date but keep alluding it’s the settings of the sim ?

I’ve called tech advice at ee and basically got a telephonic shrug of the shoulders so far, it’s a data sim ??

whilst the sim picks up network and shows 4g on my iPad, in the car it doesn’t see the network

Christopher_G · ‎14-06-2023

It's a tricky one, @Frolicuk

Are you able to put any other SIM cards in to test it?

Chris

Frolicuk · ‎14-06-2023

No I don’t have a spare data only sim laying around. It was quite a struggle to find one that wasn’t linked to a contract as it was which is why I chose what I did ie 50 quid 12 month 120gb.
jag keep making the statement the phone must not include minutes or texts or it interferes

must be data only sim ??

Christopher_G · ‎14-06-2023

If you have a chat with our Mobile Care team, they may be able to turn of the voice and text features, @Frolicuk. I'm not sure that would make a difference though.

Chris

Frolicuk · ‎14-06-2023

Christopher, I’ve tried calling twice but didn’t get any confidence the person I asked understood what I was asking for. The sim is purchased as data only and I’ve not set any contract for it. Could you provide a number or email I could use to be sure I talk to someone who can help ? My email address is XXXXXXX@XXXXX

[Mod edit: Removed email address from public view]

Christopher_G · ‎14-06-2023

Ah, I see @Frolicuk

In that case, the problem that Jaguar said with the minutes and text messages shouldn't be applicable.

The ideal test in this situation would be to try a different EE SIM in the car to see if the issue is the same. Does the SIM card that you have work in a mobile device?

Chris

Frolicuk · ‎14-06-2023

Jaguar are very sure it’s incompatibility of the card is there a way you can verify the setting on the account ? I can provide card details etc.

the cars own gps and jaguar assist is all working fine so maybe they are checking the system that way ? I don’t have or want to just go out and buy card after card if it’s a simple setup matter ?