Internet data not working

Ardim
Explorer

Hi there , why my 5gb data in uk and eu is not working in eu , i buy this add on yesterday , today i purchased another one 500 mb for 7 days and worked , 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@Ardim : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Payg , the 500 mb immediately started working , the 5 gb is just sitting there 

Katie_B
EE Community Support Team

Thanks for confirming @Ardim

Are you able to text AL to 150?

Katie