I did not text roam150 when I left the Uk. Is there anything that I can do ?

[bristolian · Accepted solution]

You can request roaming is enabled by contacting CS from another means. That could be another working phone, or by using a web-calling app such as Skye - over a WiFi connection.

[B-bth]

Thanks for that. Unfortunately I don’t have another phone and the reception where I’m staying doesn’t allow UK calls. I have wifi so will try your second suggestion but I’ve never used skye ?

[Katie_B]

Hi @B-bth. 

Welcome to the community. 

Have you been able to follow the advice provided and use Skype to contact our customer care team?

Katie

[B-bth]

Hi Katie

I installed Skype on my phone but how do I contact EE help ?

Bob

[Katie_B]

Hi @B-bth.

Please try calling +44 800 079 8586. 

Katie

[B-bth]

I got Skype working and was able to contact EE. They fiddled with the roaming settings (twice) and now I’m set   

thankyou

Bob

[Katie_B]

Thanks for coming back and letting us know @B-bth. 

Katie 🙂