Hi I can’t receive texts from ee to my Samsung mobile.

[Leanne_T]

Hi there @JTJAS29 

Thanks for coming here 🙂

Can you receive texts from all other numbers? 

If you text BALANCE to 150, do you receive a reply? 

Leanne 🙂

[JTJAS29]

No I don’t Leanne. 

[JTJAS29]

Absolute shambles. 

[Leanne_T]

Hi @JTJAS29 

Can you receive texts from all other numbers?

Could you try the SIM card in another phone and send the message to 150 again to see if you get a reply? 

Thanks 🙂

Leanne.