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ThinwhitPagoda
Visitor

‎28-04-2024 07:34 AM

Hi. I’m currently in Bali, Indonesia and if I try to make a call I’m diverted to what seems like a local automated service which tells me my number has been blocked?

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Chris_B
EE Community Star
EE Community Star

‎28-04-2024 07:37 AM

@ThinwhitPagoda  Are you on contract or PAYG ?   Have you tried restarting the device since you got there ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎29-04-2024 11:56 AM

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎29-04-2024 03:30 PM

@ThinwhitPagoda wrote:

Hi. I’m currently in Bali, Indonesia and if I try to make a call I’m diverted to what seems like a local automated service which tells me my number has been blocked?

That you are getting a locally-originated message tells me you are connected to a local network, and thus roaming itself is not the issue here. Did you receive a welcome text message on first arrival abroad? That would confirm it - no network coverage means no texts, calls or mobile data.

On the assumption local network access is not the issue, your spend cap is the next thing to check - if this is triggered, then any activity that incurs charges (voice calls abroad ticks that box) would be prevented. Read up, including how to check - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap 

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