Have no network on my phone

[Grego2005]

I am in Dominican Republic with no signal on my phone I cannot make calls texts or anything just WiFi connecting with hotel broadband. 
desperately need to access my phone! 

and there is NO customer service email for ee??? 

[bristolian]

Hi @Grego2005 and welcome to the community

Are you on PAYG or pay-monthly?

Has your phone worked abroad previously?

[Leanne_T]

Hi @Grego2005

In am very sorry to hear you have no signal on your phone. 

Are you with us on pay as you go or pay monthly? 

If you have a pay monthly account, could you try logging into your My EE account online. Then go to Menu > Account Settings > Control Content > Roaming abroad> Does this show as ticked? 

Thanks 🙂

Leanne. 

[Grego2005]

I am on pay monthly. I haven’t set up roaming before heading to 

Dominican Republic. 

[Grego2005]

Cannot see anything that shows account online 

[James_B]

Hi @Grego2005,

Have you logged in to your account at id.ee.co.uk/id/login and followed the instructions posted by @Leanne_T?

Are you the account holder?

James

[Grego2005]

As already mentioned there isn’t anything starting the steps liane has mentioned! 

[James_B]

Hi @Grego2005,

What happens when you select account settings, followed by control content in My EE?

James