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Text and calls not working from Australia

RachJ7
Visitor

‎26-02-2021 10:03 PM - edited ‎26-02-2021 10:14 PM

Hi,

 

I am a PAYG customer who needs to keep my EE sim active in Australia. I am trying to send a text so that I can do that but I am not able to. I am receiving text messages from EE but cannot send?

 

Have been through the settings. I am connected to the Telstra network but I am being blocked somehow?

 

Any ideas please?

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎26-02-2021 10:21 PM

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)