Follow-up on my problem

[Sam595]

Hi

where you able to resolve your problem. I have the same issue and was hoping to know if there was a way to fix the problem.

[Mod edit: Title added]

[Katie_B]

Hello @Sam595. 

Thanks for coming here. 

Have you restarted your phone since arriving?

Katie

[twill1973]

Hi,

if I remember correctly one of the customer support team had to reset something on my account but I can’t really what it was.

kind regard

will

[Sam595]

Hi, I am trying to make a uk number call from Europe country and yes I have tried to restarting my phone.

Sent from my iPhone

[bristolian]

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@Sam595 wrote:
Hi, I am trying to make a uk number call from Europe country and yes I have tried to restarting my phone.

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Are you saying that you're currently abroad, and are unable to make calls? Does your phone show a connection to a foreign network? Have you been able to make calls from abroad in the past? How about on this trip? Can you send & receive text messages?

As an aside, it's usually better to start a new thread explaining your issues rather than adding to someone else's - yours has now been moved to a dedicated thread to give you focused advice.

[Schockwave]

@Sam595 , did you receive the welcome message from EE?