Emergency calls only, no service and number no recognized when abroad

[BBDHL]

Hello, 

I hope you can help. I have my working phone in ee (contract) and I am abroad in Spain now. Looks like I cannot make/receive any calls, there is no service/network available and I cannot solve this issue online and even with calls because my phone number is not recognized! What can I do to activate roaming/unclock sim card? I presume this is an issue. Cannot contact anyone from EE, chat is not available - PLEASE HELP!

[Leanne_T]

Hi @BBDHL

Thanks for coming here. 

If you log into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > Do they sow as ticked? 

Speak soon 🙂

Leanne.

[BBDHL]

Hello,

Thank you for your response! I cannot go to online account because my phone number is not recognized. I have roaming ticked in my phone when I ma checking in settings.

Thank you.


Best regards

[mod edit: please don't post personal details on the public forum]

[Leanne_T]

Thanks @BBDHL

Have you registered for a My EE account before? 

Have you recently upgraded or made any account changes?

Thanks. 

Leanne.