EU Roaming clarification

kuhnhaide · ‎06-05-2022

I know this has probably been asked numerous times but even after searching FAQs and other posts I am still perplexed.

I have a PAYG account (taken from my account every month but no contract). Next month I am going to Europe (all countries in Zone 2a). I would like to use my UK data allowance while I am there.
A pinned post says "From early 2022 allowances will be for use within the UK only. If you have a PAYG pack you will be able to purchase an add-on which will allow you to access your Pack allowance for a £2 daily charge when roaming in our Europe Zone (zones 1, 1a, 2a & 2b)."

However, I cannot seem to find anywhere on the website or app that allows me to select the add-on. The app has an add-on for 'UK & EU data' but they all seem to be for extra data (2GB, 10GB etc) for a fixed time (7 day, 30 day) etc. I am worried that I might incur large charges if I get this wrong. Can you tell me where exactly this £2 daily charge is located so that I can activate it?

Many thanks.

XRaySpeX · ‎06-05-2022

You won't be charged anything extra for roaming in the EU on PAYG. As yet EE haven't introduced any charges for PAYG users to use their UK allowances in the EU & haven't said when they will.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Colstalex · ‎06-05-2022

If you try this page it would imply roaming is included for payg.

https://ee.co.uk/help/help-new/roaming-costs/countries/france

kuhnhaide · ‎06-05-2022

Thank you very much for that information.

XRaySpeX · ‎06-05-2022

You won't be charged anything extra for roaming in the EU on PAYG. As yet EE haven't introduced any charges for PAYG users to use their UK allowances in the EU & haven't said when they will.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

kuhnhaide · ‎06-05-2022

Good to know. Many thanks.

XRaySpeX · ‎06-05-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)