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EE PAYG SIM No service message on arrival in USA

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Middlesaxon
Contributor
Contributor

‎16-01-2024 10:41 PM

Hello,

Landed in New York 4 hours ago. No service message from touchdown. Have tried both manual and automatic network selection. EE PAYG SIM long-time customer. Phone is 4G,  model is ALCATEL 3082X. What should I do? How does a manual reboot work? Grateful for any urgent assistance.

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Middlesaxon
Contributor
Contributor
In response to Christopher_G

‎18-01-2024 08:50 AM

Hi @Christopher_G , thanks for your reply.

4G/3G/2G Auto was the default setting. I've fiddled around with it and put it back to that now so I don't think that's the issue.

I will look to buy a phone according to your specification - 4G/3G and unlocked - asap. Will feed back soon.

Thanks again to you and all posters.

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Middlesaxon
Contributor
Contributor
In response to Christopher_G

‎19-01-2024 09:18 AM

I've decided to mark this answer as the solution, even though I haven't actually bought a test phone.  Having already ploughed £70 onto my PAYG credit balance to make sure it would stretch at the £1.20/min rate for calls and in light of the £70 plus price for unlocked mobile phones here, it's just not worth the expense, especially since I don't actually know for sure what's wrong. I double checked everything before travelling so I'm hugely disappointed. But it is what it is. Furthermore, I haven't needed to use my phone thus far because my bank has not queried any of my transactions and most of the hotels offer local calls for free. Let's hope things stay that way!

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