EE Blocked Siteground Websites

[Babakbyatt]

I have 298 websites hosted on SiteGround. Any client using EE Mobile cannot access their website. SiteGround support said because the SiteGround support team is in Bulgaria, they cannot identify the issue with EE because they do not have access to EE mobile phone. This is ridiculous, I will take legal action for damaging my business.

[Andrew-Matlock]

I've spent hours on this already!
The router works fine with other SIMs that aren't EE.
Changing DNS to Google or Cloudflare resulted in no internet connectivity.

Interestingly when using the EE SIM it read 5G with faster speed test download speeds that the SMARTY SIM on 4G but was actually slower loading websites with some images often not loading it all.

[Andrew-Matlock]

Numerous hosted on Siteground and Netflix.
I've given up and put the supposedly SMARTY SIM back in.

Anyone had experience of using an 02 SIM in a Huawei B628-265 as it appears they now have 5G in my area.

[morthanveld]

I'm having the same problem, specifically with sites hosted on Siteground. Changing the parental controls did not help. However changing my DNS server to Google (8.8.8.8, 8.8.4.4) has fixed it. The problem is that from a customers' perspective all they see is inaccessible websites! Siteground tech support are looking into it but they are fairly sure it's an issue with EE DNS servers, as am I.

[enkelt]

I am exactly the same. I changed to 8.8.8.8, and it worked. But cannot work with mobile that is EE. Siteground also suggested that it was an EE issue.

[JohnMaz]

I also have the same issue with our club website, which is using siteground.

Just to confirm the DNS hosting is the also hosted at siteground, and it's the DNS hosting that's the problem, as opposed to the website hosting.  The problem is it will not resolve the DNS A record for dartmoorgliding.co.uk when using the EE DNS servers.  So either the EE DNS servers don't hold the record for some reason, or EE is doing some kind of DNS filtering.

in all cases I have checked the Parental controls and they are off.  We can prove this because I can test by accessing a well know adult site.

We have tested using 5 different EE SIM cards.

1. Our club uses a 5GEE Router  2021, and that fails.  If I set a hosts file entry into the club laptop then the website works fine.

2. My iPad works fine x I even tried changing to U13 parental  controls, and back to 18+, and still no change.

in any case that's an unacceptable fix as our website needs to be visible to anyone as it's used for new members to book trial flights etc.  It's got to be visible whatever there settings as it's not got any harmful content. We have a solo pilot that's only 14, and they can start learning when they are 13 if they are tall enough.

3. My iPhone fails - if I connect to my house WiFi it works, as soon as I disconnect and refresh the website it fails to find it.

.4. Two other peoples EE SIM cards fail to work, despite being changed to 18+

For anyone else testing this, can you please check that your DNS settings are visible in siteground.

Click domains tab, then select domain, then choose settings.  On the club laptop using chrome, I was unable to see any records.  I'm wondering if that's because of this issue as well?  

[JohnMaz]

See my longer post above.  I think the issue is with EE, but I'm not sure siteground have got the correct answer from EE yet.  It's certainly not returning the DNS lookup.  If you ping dartmoorgliding.co.uk, it gives no reply at all, on SIM cards where the site fails.  If you bypass EE DNS by adding the google DNS servers into your device network settings it works fine, as resolves the IP address and we get replies as expected.  The 5GEE Router 2021 does not allows us to use alternative DNS servers, but if we add a hosts file entry in the windows laptop, the website works fine.  So this confirms it's not blocking the website, but applying DNS filtering, or simply not having any knowledge of the DNS A record.

I am wondering if anyone else has a siteground website but with their DNS hosting held elsewhere, say in 123-reg or fasthosts etc.  i.e. is it a problem, or specific to sitegrounds DNS servers?   If it works, the website it could be an issue with site grounds DNS server, or some routing issue within EE causing the same effect.

[morthanveld]

Yes the issue is definitely with EE's DNS resolution. 

If I put the domain name into DNSchecker.org it resolves fine, worldwide. If I turn WiFi off on my mobile phone (on a Giffgaff/O2 SIM) it works fine. If I change the network adapter on my laptop to use Google for DNS rather than whatever the default EE one is, it works fine. 

If I use the default EE DNS server, ping fails, traceroute fails, site unreachable. I couldn't get hold of anyone to report it last night but I'm going to try again today.

[JohnMaz]

Similarly I can see your website on my iPad, but not on my iPhone.  See my longer post above as https://dartmoorgliding.co.uk  the same for me.  It will not resolve the IP address.  If you bypass EE DNS, then it works fine.  I think this is some other fault, as I have 18+ set on both these SIMs.

Checking your website, and DNS A record, I think that your DNS hosting are using an NHS DNS server, so it's affecting DNS lookups that reference siteground IP addreses, which for me, rules out it being sitegrounds DNS servers.

[JohnMaz]

Feel free to also give our website: dartmoorgliding.co.uk as another example.

Autoritive NSs are Siteground and web hosting also on siteground.

A record, or ping should give 

dartmoorgliding.co.uk   -->  35.214.64.41

[Andrew-Matlock]

I tried numerous DNS servers - Google, Cloudflare etc - none worked.

That is also the fix for one device - I have lots.

Is this a new issue - as there was nothing posted about it previously?
Has EE made some changes?