EE Blocked Siteground Websites

[Babakbyatt]

I have 298 websites hosted on SiteGround. Any client using EE Mobile cannot access their website. SiteGround support said because the SiteGround support team is in Bulgaria, they cannot identify the issue with EE because they do not have access to EE mobile phone. This is ridiculous, I will take legal action for damaging my business.

[Chyriwsky]

I've managed to speak with a complaints executive who are now opening dialogue with Siteground.

[enkelt]

Great, thanks! This is quite ridiculous though, how could they suddenly not work?! How can we be sure that the same thing won't happen again in the future?

[Chyriwsky]

Well, nothing is ever foolproof. I imagine at a guess they have blacklisted a dodgy website and that's accidentally blocked all siteground sites.

[XRaySpeX]

@Babakbyatt : So it would appear. I'm sure that you had more posts before

[XRaySpeX]

@Chyriwsky : So it was due to Contact Lock as I proposed?

[JohnMaz]

We dont know yet as they haven't fixed the problem.  It's not working for my SIM card yet.  It's more likely to be a routing fault or a firewall issue I expect, but if posts were deleted perhaps I haven't seen what you saw.  It is certainly not the normal content block that tech support have access to, or that we do in our SIM card management, and we are seeking a solutoin htat sorts out the issue at source.  when it's properly fixed we should not need to change anything at our end.

[XRaySpeX]

Yes, I meant a wrongly applied Content Lock rule.

[morthanveld]

Pleased to hear that there is some movement on this behind the scenes now. I have just replied to my ongoing Siteground support ticket pointing out the potential loss of business if I have to move all of my sites, as well as those of the customers I don't directly manage but who I know are also on SG. I also put a formal complaint in to EE yesterday after getting the runaround from a tech support call who clearly didn't understand the issue, and sounded like he didn't want to. 

Like many others affected, I can't afford to let this go and potentially wave goodbye a significant chunk of UK mobile traffic (to say nothing of the inconvenience to me of having to change DNS servers just so I can access my site dashboards), so hopefully some action is happening now. 

[JohnMaz]

I've had a High Level Complaints person called Bev contact me by email this evening.   Couid have been my email to the CEO, but perhaps more likely it was that I spent an hour on the on the phone and eventually managed to speak to a supervisor, who was technical enough to finally understood the issue.  I also asked to raise it as a high level complaint.  So hoping this will move along tomorrow.  One of the others is doing the same, so hopefully it's being coordinated behind the scenes.  Fingers crossed.

[Chyriwsky]

Instead of moving everything, temporarily use cloudflare. Save time and money. It's not Sitegrounds fault.