09-02-2024 11:56 PM
My daughter has roaming set up and we had trouble getting it going last month. She’s away again and data not working again. I raised the spend cap last month on her device but do I have to tell EE again she’s away. It’s ridiculous
10-02-2024 07:36 AM
Hi @EmmaHB50
Welcome to the community.
Whereabouts is your daughter? Is data roaming set up in her phone settings?
Is she on contract or pay as you go?
Chris
10-02-2024 07:40 AM
Hello. Thank you. Yes it’s weird. It’s a contract SIM set up for roaming. I had the shock of having to pay roaming charge daily. I have never paid this until now as my contracts were always included in it. Wasn’t told when I moved to EE this would be a thing so a little
10-02-2024 07:42 AM
Sorry pressed wrong button.
so yes, contract. She was in France in January. And again this week. France and Switzerland. I don’t think we’ve changed her settings since last out there so presumed it would work Obviously not lol
10-02-2024 08:35 AM
Do you know if your daughter is able to make and receive calls, @EmmaHB50?
Does have a plan that has an inclusive extra? If so, you can set up the Roam Abroad Pass as the extra so she can use her UK allowances in France.
Chris
10-02-2024 08:48 AM
I haven’t spoken to her yet today as she was travelling over night. But I can see her on find my so if I can do that I’m guessing it’s working now? I checked the spend cap too on the account and raised it so I’ll check later if all working. Thanks again
10-02-2024 11:01 AM
10-02-2024 11:06 AM
Thanks ☺️ will do