Coverage in the Algarve?

[QuickMessage]

I called EE customer service last Monday and told them I was going to Portugal They said, no problem. I followed instructions - I HAVE NO COVERAGE. HELP!

[bristolian]

Hi @QuickMessage 

Welcome to the community

Are you on PAYG or pay-monthly? PAYG customers are auto-enabled for roaming.

Pay-monthly users need to activate roaming which you can do via your myEE online account. Follow Usage Controls, and select "international roaming" & "call abroad & premium rate".

Have you also tried restarting your phone as a precaution?

[QuickMessage]

I have tried all the suggestions – I still have no coverage- emergency only- I don’t know what that is here in Portugal ?
Sent from Mail for Windows 10

[Jon_K]

Hi @QuickMessage.

What phone are you using?

Have you tried manually searching for a network?

Does roaming show as active in your My EE Account?

Jon

[QuickMessage]

Hi, I have an Andoid Nokia 5.  I pay monthly.

[Jon_K]

If you log into your My EE Account, does roaming show as active, @QuickMessage?

Jon

[QuickMessage]

Yes, eventually got it sorted. Thanks.

Sent from Mail for Windows 10