The EE Community

They don’t want us to use the website they want us to us their app. I agree completely, I have never seen a business website so messed up as ee. I was just looking into getting broadband with them and their entire website was down.   

BT to EE - Cannot Setup WiFi Controls

I moved from BT to EE a while back & I still cannot 'Set up WiFi Controls' via the EE app. When I select this option, the app just spins and nothing ends up loading for it.Is this still an issue with me still technically being on a BT router? EE sent...

Upgrading

My contract ends in Sept 2025 and the app saying I can now upgrade without any fee's  So I go into my local EE store to ask about an upgrade and they wanted £320 upfront and me to trade in my phone to be able to upgrade I was also informed I was on a...

Pay as you go

Hello, I am an Ee pay as you go customer abroad in Thailand. I would like to send a text but they are not delivering please can you help? This morning I put £5 on my account. 

No phone in parcel upon delivery - only case & screen protector! EE useless!

I have always been so happy with their services UNTIL NOW!I upgraded 2 lines with EE (OCT 24)  and took out insurance which came with a free minute one bundle (phone case and screen protector) with each phone. When DPD delivered the two parcels, one ...

Phone purchase failure, transaction pending

Hello,I just tried to order a new sim-free iphone off the EE store, when I clicked pay and approved it via my banking app, it loaded and then said that something went wrong and to try again/different payment method. The transaction is currently pendi...

data roaming mexico

my data got disabled after EE sent a message:  

WiFi 6 or 7 adapter for PC/Laptop/MacBook

I am currently on BT with a Smart Hub 2 and considering upgrading my router to an EE Smart Hub Pro Router Tri-Band 6GHz 5GHz 2.4GHz (from eBay). When using this router, does upgrading your PC or laptop WiFi hardware to 6 (or 7) via a plug-in USB adap...

How long does this addon last for? 7 or 30 days?

It's called 1 GB Addon (30 days) but it says it lasts 7 days, so what's the truth?

Roaming in Turkey

Hello, I will be travelling to Turkey on 18th May for a week and will need to purchase the £25 bolt on to use my data. Do I need to do anything to activate this before I leave the UK? Also, I have an extra sim card on my account for my 9 year old son...