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Cannot receive SMS from other providers

macakolo
Explorer

‎26-04-2023 11:04 AM

Two months back, I started cannot receive SMS from providers other than EE.  I tried to swap to another phone, ask friends from other providers to send me sms, and tried bank OTP, but none of them work!!  

The ONLY sms I can receive now is from EE ONLY.  Please advise!!

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎26-04-2023 01:37 PM

Hi @macakolo 

Welcome to the community.

Did the same thing happen when you put your SIM in another phone?
Chris

bristolian
EE Community Star
EE Community Star

‎26-04-2023 05:41 PM

Did you make any changes to your account o mobile number approximately 2 months ago?

macakolo
Explorer
In response to bristolian

‎06-05-2023 05:40 PM

No I didnt made any changes.  It is still no SMS can be received from anyone NOT from EE network!!

0 Helpful
Christopher_G
EE Community Support Team
In response to macakolo

‎07-05-2023 08:25 AM

Thanks @macakolo 

I would recommend speaking to our Technical Support team so they can look into this for you.

Chris