Cannot contact EE

[Corzaax]

Hello.

I am having a huge issue here with my phone, I'm trying to call EE but I cannot as I have had no signal for 4 days now and when I try calling via WiFi it says I have no network connection EE have no online chat so it is actually Impossible to call the only way I can get contact to me is either this forum or cancelling my direct debit.

Yes I have reset my phone, turned WiFi calling on and taken the SIM out all troubleshooting is complete.

[bristolian]

Cancelling your direct debit will - almost certainly - only get the attention of the credit control process, it's very unlikely to elicit an "is everything OK?" call that I suspect you are hoping for.

Have you used WiFi-calling in the past? Can you use other internet-based functions on your phone, via the same WiFi connection?

[Corzaax]

Hi.

Yes all other WiFi functions work apart from calling and I have checked all the settings WiFi calling is enabled, I have gone into EE live chat and the AI just tells me to contact 150 which I can't do this is an impossible process at the moment unless EE can just reset my phone without my contacting

[bristolian]

Have you used WiFi-calling in the past?

You can check for local network outages using the "check status" option on https://ee.co.uk/help/mobile-coverage-checker 

[Corzaax]

Hi

I have done all of this can you suggest any other solutions? I've tried everything at this point, all I want to do is speak with EE on a chat

[Corzaax]

I have switched my SIM card into 3 different phones now and all don't work so at this point I believe the SIM card has stopped working how can I sort this? With no access to calling at all

[Northerner]

Hi @Corzaax 

• Are you on EE PAYG or pay monthly contract. (Assume contract with a DD).
• What device and did you get it from EE.
• Are you in the UK.
• Have you tried your SIM in another device.

Have you tried standing outside to establish if you can receive a signal. You can check for local issues here: https://ee.co.uk/help/service-status

Thanks 

[Ali_A · Accepted solution]

Hi @Corzaax 

As you've tested your SIM in another phone, and checked the signal in your area, please speak with our Mobile Care team using a different phone, where a guide in the technical team will be able to check your account settings and help get your services running again. 

Contact Us | Help & Support | EE 

Ali