Cancel Roaming

beckytilli · ‎06-04-2022

Hi, I added the £10 add on when I visited the States last month, do I have to call to cancel it now I'm back or will it stop after 1 month? EE not very clear.. Thank you.

XRaySpeX · ‎03-08-2022

@PorkieDee : The modern version is STOP ROAMING PASS to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Northerner · ‎06-04-2022

Hi @beckytilli

It should stop automatically when you're back in the UK.

You should also be able to cancel this as on via your EE app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

beckytilli · ‎06-04-2022

Hi, thanks for replying, do you know where on the App please? I'm struggling to find this?

Thanks.

Schockwave · ‎06-04-2022

@beckytilli , it should be under plans and add ons, click on add ons, you should find it there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎06-04-2022

Text STOP ROAM FURTHER to 150. Until you stop it you will continue to be charged.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

PorkieDee · ‎03-08-2022

Thank you, I couldn’t find it when looking online but I had the app on my phone and found the add on there

XRaySpeX · ‎03-08-2022

@PorkieDee : The modern version is STOP ROAMING PASS to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Minny · ‎13-02-2023

This is too late for you - but if anyone else is trying to solve the issue of removing a Roam Abroad Pass - trying to text EE just doesn't seem to work. Not good, as it is so easy to add it on that way, it should be just as easy to remove. However, once I managed to download & log into the App, it was easy to remove the pass in the Add-ons & Extras section. Calling them also works!

Leanne_T · ‎14-02-2023

Thanks for sharing what has worked for you to remove the add-on @Minny

Have a lovely day 🙂

Leanne.