Can use mobile data but cant send or receive calls or texts.

[iamcalledharry]

Hi there,

I have recently gone away to the United States and I have bought the roam abroad add-on so I can use my data, texts and calls in the US.

Unfortunately I can only use my data as calls or texts do not work sending or receiving. I have tried restarting the phone. Resetting the network settings. Taking sim card out and putting back in but it still doesn't work.

My phone is a Samsung S20 Ultra and it was fine on my previous contracts when abroad.

If anyone can please advise then many thanks for your answers

[XRaySpeX]

@iamcalledharry : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.