Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't use phone

Tonyg21
Visitor

‎15-09-2023 06:47 PM

I'm in France working and ny 4g has gone. No data. Checked everything regarding data roaming, settings, mobile networks etc. I've been trying to contact ee but only getting call 150 which I can't as I can't use my phone. I've only got WiFi. I thought there was a live chat where you could talk to an agent. Very frustrating 😕
0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎15-09-2023 06:51 PM

Hi @Tonyg21 

Welcome to the community.

I hope you're having a lovely time in France. Have you checked to see if you have an active spend cap? It could be that you've hit the limit, but you can change it in your My EE account. It's currently undergoing maintenance, but will hopefully be up and running soon.

Chris

0 Helpful