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Can’t use my phone in France

BenOD82
Explorer

I’m currently in France and my phone doesn’t allow me to make calls or send texts. I’ve only been able to access the EE website now I’m on a friends wifi. I can receive calls and the phone seems to be connected to a French network (orange F) with 4G. I’ve tried updating it to the latest Apple software, turning it off and on, resetting the network settings. Removing the sim. Checked the roaming settings. Nothing has worked. I was here in October and in Poland in December and had no issues. 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@BenOD82  Have you tried manually selecting a different network?   

Yea I’ve been through the whole list but it’s still the same problem. Thanks 

Katie_B
EE Community Support Team

Hello @BenOD82

Does this happen in all locations?

Are you aware of anyone else experiencing this?

Katie